Returns & Refunds Policy
45 days to request an eligible return. No restocking fee.
Effective October 10, 2026
Your 45-day return window
Request a change-of-mind return within 45 calendar days after delivery for an eligible item purchased directly from US Power Equipment. Once we provide instructions, send it within 14 calendar days or the collection period agreed with us. A delay in our response will not shorten your request window.
Items must be unused, uninstalled, complete with supplied accessories and suitable for resale. Opening packaging for inspection is allowed. Keep the original packaging where possible; ask us about safe packaging if it is unavailable. Eligible returns have no restocking fee.
Start a return
Contact support with your order number, product and reason for return. We will confirm the appropriate return address, packaging and parcel or freight arrangements. Wait for these instructions before sending anything.
Who pays return shipping?
For damaged, incorrect or defective-on-arrival items, we cover reasonable return or collection costs through the arrangement we authorize. Choose an available replacement or a refund. For a change of mind, you pay the actual return shipping or collection cost, which we explain before you authorize it. We do not deduct free outbound standard shipping from an eligible refund. A separately purchased optional delivery upgrade that was correctly performed is not refundable for a change of mind.
Power equipment and outdoor structures
Gas-powered equipment qualifies for change-of-mind returns only before fuel has been added or the equipment operated. Used or installed equipment, assembled outdoor structures and items damaged by misuse are excluded from this program. This does not exclude a valid damage, defect or warranty claim. Custom or made-to-order terms apply only when clearly disclosed and accepted before purchase.
Do not send fueled equipment or a damaged battery through a parcel service. Contact us for safe carrier-approved arrangements.
Damaged or faulty items
Report a problem as soon as practical. Photos and a model number help us investigate. A clean delivery signature does not automatically remove your rights. Defects reported within 45 days will be assessed for replacement or refund under this policy. After that period, contact us about the warranty actually supplied with the product or other applicable rights.
Refunds and cancellations
We inspect returned items promptly and explain any issue with eligibility. Approved return refunds are issued to the original payment method within seven business days after receipt and inspection. Your payment provider may take additional time to post the credit. Refunds include the eligible item price and applicable tax. We will not substitute store credit without your agreement.
Unshipped orders can be cancelled without a fee. Required cancellation refunds are issued promptly, within seven working days or sooner when applicable law requires. If a cancellation crosses with dispatch, we will explain the next step. Nothing in this policy restricts rights that cannot lawfully be excluded.