Frequently Asked Questions
A few details that make choosing easier.
Is shipping free?
Yes. Every product includes free standard parcel or curbside freight shipping to eligible contiguous-U.S. street addresses, with no minimum or coupon. Normal residential service and a liftgate where required for the agreed curbside delivery are included. See delivery details.
Can I return equipment?
Eligible unused equipment has a 45-day return-request window and no restocking fee. Change-of-mind return shipping is the buyer’s responsibility. We cover authorized returns for damaged, incorrect or defective-on-arrival items. See the full policy.
How do I check a model?
Compare the product’s model, dimensions, cutting width, engine or power supply, and included accessories. Contact us with its SKU if anything is unclear. Gallery images can include manufacturer diagrams as well as product views.
When will my order arrive?
The order confirmation will state expected dispatch and estimated transit time. Large equipment may require a freight appointment. We will provide an update and the applicable consent or cancellation option if dispatch is delayed.
Can I collect equipment in person?
Do not travel or arrange collection without written confirmation of a pickup location and appointment.
How can I contact you?
Use our support form for product questions, orders, returns and privacy requests.